● 招聘公司： 加拿大航空公司（Air Canada）点击申请● 招聘职位： 乘客评估专员（Passenger Assessment Specialist） ● 工作内容： - They will manage the Passenger Assessment System databases (PAS), handling watch lists, and others requiring special security measures and support the Operation Security Center as back-up and ensure that quality service is provided;
- Provide operational oversight and guidance to the OSC team to ensure that all procedures are well understood and respected;
- Provide additional training to OSC to correct any problems found and provide initial theoretical training to new OSC staff;
- Ensure effective identification and actioning of passenger PNR records to prevent or allow boarding of certain individuals in accordance with regulatory requirements;
- Develop required processes for efficient and effective implementation of regulatory and security requirements;
- Assess and authorize immigration cases as per policies and annotate files;
- Assess and authorize requests from peace officers to carry their firearms in the cabin;
- Ensure minimal inconvenience to passengers who are impacted by these processes;
- Review and respond to customer complaints regarding regulatory processes;
- Perform and analyze quality assurance and provide feedback and guidance to OSC as required;
- Ensure processes are followed to maintain the integrity of the databases by all who have access to them.
● 工作要求： - 熟悉Excel, RES/DCS，历史PNR, HRMS和Microsoft Office；
- 预订/呼叫中心或机场工作经验或同等学历；
- 有良好的沟通能力和人际交往能力；
- 良好的法语和英语交流与写作能力。
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