● 招聘公司： 加拿大航空公司（Air Canada）点击申请● 招聘职位： 防欺诈专员（Fraud Specialist） ● 工作内容： - Minimize losses resulting from fraudulent transactions by deciding the fraud risk associated with bookings identified by the business rules derived from previous fraud cases, industry contacts and intelligence;
- Support the development and maintain the business rules used in the assessment of individual bookings through analysis of past bookings, chargeback analysis, intelligence from financial institutions, police and other merchants;
- Record and perform analysis of suspicious transactions from various incoming sources, and ensure their timely handling as per established priorities;
- Establish and communicate internal processes and procedures to key intra and inter-departmental customers;
- Develop, train, coach and provide support to other groups while maintaining quality assurance and offering expertise with operational decisions;
- Prepare regular reports of the team’s results for IT Security Management and the financial branch;
- Identify and make recommendations on the evolving fraud prevention business needs of Air Canada to both internal and external vendors. Provide a support role to the latter during the implementation of new products and services;
- Analyzes transaction data activity to detect potential fraudulent activity and assess level of risk of a loss and provide recommendation to improve fraud detection and prevention;
- Works effectively with peers and leadership by sharing ideas and knowledge about detection and dispute trends and information;
- Effectively manages all incoming communication and phone calls with our customer’s relation, banks, vendors, and internal teams via multiple channels;
- Support and participate in projects and strategy meetings representing the department.
● 工作要求： - 熟练使用微软Excel和Word软件；
- 至少1-2年防信用卡诈骗工作经验；
- 熟悉电信环境(术语、技术、商务)；
- 每周工作4天，包括周末；
- 掌握英法双语。
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