● 招聘公司： 汇丰银行加拿大（HSBC in Canada）点击申请● 招聘职位： 操作风险和管理专家（ Operations Risk and Administration Specialist） ● 工作内容： - Exceeds expectations in terms of speed, certainty and efficiency of response;
- Identify and understand customer needs in order to complete transactions and resolve issues quickly and efficiently;
- Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals;
- Maintain superior and courteous service to internal and external contacts;
- Ensure branch or work area is maintained in accordance with HSBC standards;
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets;
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs;
- Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers;
- Participates in quality, regulatory and compliance training in order to meet performance targets.
● 工作要求： - 中学毕业，有至少1年相关工作经验；
- 优秀的沟通能力(口头和书面)以及客户服务和人际关系技巧；
- 较强的分析能力和批判性思维能力；
- 能够学习和操作新的软件和技术；
- 了解汇丰的产品和服务、政策、惯例和程序。
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