● 招聘公司： 麦吉尔大学（McGill University）点击申请
● 招聘职位： 客户服务文员（Customer Service Clerk） ● 工作内容： - Responds to customer enquiries to provide information on unit`s products and services. Assists customers in locating and ordering the unit's products;
- Verifies prices, codes and condition of merchandise, and makes adjustments. Processes warranty claims concerning external repairs;
- Participates in taking inventory. Removes and prepares stock for return to supplier;
- Maintains a filing system appropriate to the activities of the unit, including inventory and customer database;
- Uses equipment such as a computer terminal, printer, telephone, calculator, microfiche, photocopier, fax machine and other office equipment;
- The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.
● 工作要求： - 有一年的相关工作经验；
- 掌握英语和法语；
- 能够有效地处理客户的要求，询问和投诉；
- 电话技能和准确传送和接收信息的能力；
- 能够在PC环境下使用文字处理、电子表格和数据库包工作。
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