● 招聘公司： 汇丰银行加拿大（HSBC in Canada）点击申请● 招聘职位： 联络中心销售及服务代表（ Contact Centre Sales & Service Representative） ● 工作内容： - Responsible for ensuring a high level of quality related to all aspects of customer interaction and processing activities, meeting both quantitative and qualitative measurement standards;
- Delivers what is promised in line with customer expectations;
- Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products;
- Handles multiple customer propositions or products (i.e. Loans, Mortgage, Core Banking, Cards);
- Meets and/or exceeds customer expectations by offering efficient and professional service, keeping up to date on training and internal communications, and having a knowledge of key products and services;
- Owns and resolves issues and understands how and when to escalate;
- Deliver fair outcomes for customers and ensure own conduct maintains the orderly and transparent operation of financial markets;
- Maintains HSBC internal control standards.
● 工作要求： - 最低要求拥有中学文凭；
- 必须有1-2年的相关工作经验；
- 掌握流利的英语和法语；
- 熟练使用个人电脑和基本软件应用；
- 积极联系中心和分支网络的同事，并根据需要为业务提供基本的业务支持；
- 具有优秀的分析能力和批判思维。
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