● 招聘公司： 加拿大航空公司（Air Canada）点击申请● 招聘职位： 客舱环境质量-客户服务经理（Cabin Environment Quality – Customer Service Manager） ● 工作内容： - Monitor deployment of staff in co-ordination with Resource Manager and Lead as well as responsibility for the effective management & deployment of facility and equipment resources;
- Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance;
- Assume local leadership, as assigned, for specific local initiatives for process & performance improvement;
- Report on audit performance (e.g. Investigate QA audit failures, initiate corrective action;
- Keep staff informed daily of operational requirements and changes;
- Understand, interpret and communicate Key performance Indicators and associated station results, pertaining to operations, safety and customer satisfaction;
- Responsible for individual Performance Management, identification of developmental needs and management of under-performance by coaching, counselling and disciplinin.
● 工作要求： - 拥有良好的人际关系和解决问题的能力；
- 拥有优秀的口头和书面沟通能力；
- 完成学士学位或学术同等学历；
- 有能力获得安全许可，以便接收加拿大机场通行证；
- 熟悉机场处理和操作流程；
- 在同等条件下，掌握双语者优先考虑。
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