● 招聘公司： 加拿大航空公司（Air Canada）点击申请● 招聘职位： 客户服务经理（Customer Service Manager） ● 工作内容： - Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operations and customer service standards;
- Play an influential role in fostering a sense of ownership across the workforce so that employees feel empowered to use their judgment and experience to make sound decisions;
- Assume local leadership, as assigned, for specific local initiatives for process & performance improvement;
- Consistently communicate company direction with employees and departmental representatives and explain the rationale behind our policies or decisions;
- Collaborate with interdepartmental stakeholders: Resources, Passenger Services, Aircraft Services, Flight Operations, Maintenance, Air Canada Cargo, In-flight Services, Air Canada Express and System Operations Control;
- Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment;
- Communicate with external service providers and outside agencies to mitigate delays and resolve service and operational issues.
● 工作要求： - 完成学士学位或拥有学术同等学历；
- 拥有优秀的口头和书面沟通能力；
- 有较强的领导能力和谈判技巧；
- 掌握英语和法语两种语言。
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