● 招聘公司： 加拿大皇家银行（RBC）点击申请
● 招聘职位： 欺诈代理( Human ressources, Business Partner） ● 工作类型： 全职 ● 工作内容： - Provide professional, responsive customer service to inbound client calls;
- Share recommendations with clients to meet their immediate security needs and provide superior, responsive execution and delivery of tailored solutions to prevent any fraud losses;
- Resolve problems at first point of contact in a friendly and helpful manner, and refer more complex situations to RBC partners, as appropriate;
- Adhere to compliance routines in identifying and resolving client security concerns.
● 工作要求： - 掌握流利的英语和法语；
- 有至少一年的客户服务经验；
- 有能力承担高工作量和呼叫量，可以提供更好的客户体验；
- 拥有良好的人际关系、沟通能力和解决问题的能力；
- 需要能够在周一至周日的各种轮班中充分灵活，包括在夜间。
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