● 招聘公司：CDW
● 公司简介：CDW是一家领先的多品牌技术解决方案提供商，服务于美国、英国和加拿大的企业、政府、教育和医疗机构。作为财富500强公司和标准普尔500指数的成员，CDW帮助客户选择合适的技术产品和服务来满足他们的需求。
● 招聘职位：服务流程顾问 ● 职位性质：全职 ● 职位薪酬：$70,000+ ● 工作内容： - 推广ServiceNow的最佳实践，并在适当的地方推荐即时解决方案；
- 通过研讨会领导服务和流程设计会议；
- 以用户故事、用例、流程流程图、UML图和其他业务流程建模技术的形式捕获业务和功能需求；
- 与体系结构评审委员会合作定义技术设计，并确保在记录技术解决方案时遵循标准；
- 与项目经理合作进行项目评估和交付；
- 了解最新的ServiceNow功能，并就使用新功能增强业务流程提出建议；
- 与QA和开发团队沟通，确认开发的解决方案满足业务需求；
- 在测试阶段协助分析和报告缺陷；
- 必要时提供实施和实施后的支持；
- 对已建立的方法提出改进建议，并提出替代解决方案。
● Responsibilities： - Promote ServiceNow best practices and recommend out of the box solutions where appropriate
- Lead service and process design sessions via workshops
- Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
- Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
- Collaborate with the Project Managers on projects estimates and delivery
- Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
- Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
- Assist in analysis and reporting of defects during testing phase
- Provide implementation and post implementation support when required
- Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity
● 职位要求： - 在实施CSM和ITSM服务解决方案方面有丰富的知识和经验；
- 理解不同的SDLC方法，如敏捷、瀑布、迭代；
- 有工作流程分析、设计和流程再造的经验；
- 理解IT概念(windows平台、集成、web服务、报告)；
- 具有广泛的商业和管理知识；
- 以客户为中心，具有出色的人际关系技巧；
- 优秀的书面和口头沟通能力；
- 5年以上服务行业ITSM和CSM模块及平台经验；
- 有在ServiceNow平台上构建服务的经验。
● Requirements： - Strong ServiceNow knowledge and experience in implementing CSM and ITSM ServiceNow solutions
- Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
- Experience in workflow analysis, design and process re-engineering principles
- Understanding of IT concepts (windows platform, integrations, webservices, reports)
- Broad business and management knowledge
- Client focused approach with outstanding interpersonal skills
- Excellent written and verbal communication skills
- 5+ years of experience with ServiceNow ITSM and CSM modules and the platform, in general.
- Experience with services built on the ServiceNow platform
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