● 招聘公司：HSBC
● 公司简介：汇丰集团是全球规模最大的银行及金融机构之一。汇丰集团在欧洲、亚太地区、美洲、中东及非洲76个国家和地区拥有约9,500家附属机构，在全球拥有超过1亿1千万的顾客。● 招聘职位：双语个人银行专员 ● 职位类型：兼职 ● 职位薪酬：$20,000+ ● 工作内容： - 担任汇丰银行的品牌大使，确定并满足客户需求，提供卓越的客户服务；
- 充分了解客户的财务状况和需求；
- 将客户推荐给理财的同事和专家，向客户提供尽可能好的建议；
- 与同事合作，确保客户的需求都能得到满足；
- 帮助客户通过互联网、电话和自助银行使用汇丰银行服务，以满足他们不同的需求；
- 对操作风险、法律法规要求、操作程序和实践的知识。
- 公平对待顾客是一切的核心。
● MAJOR RESPONSIBILITIES： - Act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
- Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs.
- Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice.
- Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
- Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
- Understand & continue to develop your knowledge of operational risk, legal & regulatory requirements & operating procedures & practices.
- Treat customers fairly at the heart of all that you do.
● 职位要求： - 持续提供卓越的客户体验；
- 很强的沟通技巧，与客户进行对话，建立关系；
- 通过与客户就相关主题进行交流来提升银行的影响力。
● REQUIRED QUALIFICATIONS： - Have a passion for continuously delivering a superior customer experience.
- Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.
- Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
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