● 招聘公司：RBC
● 公司简介：加拿大皇家银行（Royal Bank of Canada）成立于1864年，是加拿大市值最高、资产最大的民营银行，也是北美领先的多元化金融服务公司之一。在全球，加拿大皇家银行拥有约七万名员工，在30多个国家设立有分支机构，为1400多万客户提供各类金融服务。
● 招聘职位：抵押专员助理 ● 职位性质：Part-time, Permanent ● 职位薪酬：$20,000+ ● 工作内容： - 为客户传真/电子邮件/电话请求提供响应服务；
- 提供对客户交易/请求的执行和交付；
- 熟悉重要的转介渠道，对抵押贷款流程有很强的了解；
- 主动了解RBCnet和适用的内部网站的最新事件、市场新闻和内部信息；
- 管理抵押专员的电子邮件，主动响应信件请求，并优先安排；
- 管理办公室日常事务和开支，确保设备的可用性以及文件和记录的有效管理。
● Responsibilities： - Provide superior responsive service to client fax / e-mail / telephone requests
- Provide superior responsive execution and delivery of client transactions/requests
- Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
- Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
- Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
- Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
● 职位要求： - 以销售为导向，自我激励，自我管理，能在快节奏的环境中成长；
- 为客户的要求提供卓越的服务，以建立客户的信任；
- 有良好的组织能力，能够完成多个任务并确定优先顺序；
- 精力充沛、热情、注重细节的团队合作精神；
- 较强的计算机技能；
- 了解抵押贷款流程和住房融资产品是一项优势
- 所需语言：法语、英语、普通话，掌握粤语是一项优势。
● Requirements： - Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
- Provide superior responsive service to client requests in order to build customer loyalty and trust
- Well organized with the ability to multi-task and prioritize
- Energetic and enthusiastic team player who pays attention to detail
- Strong computer skills
- Knowledge of the mortgage process and Home Financing products is an asset
- Languages required: French, English, Mandarin - Cantonese is an asset
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