● 招聘公司：TD Bank
● 公司简介：道明银行总部设在加拿大的多伦多，是一家加拿大的特许银行。TD 银行财团通过全球许多重要金融中心的四大业务向 1400 多万客户提供服务TD 银行财团位列世界在线金融服务公司的前列，拥有 450 多万在线客户。
● 招聘职位：客户体验专员 ● 职位性质：Part time ● 职位薪酬：$40,000+ ● 工作内容： - 按照标准操作程序、行业规则和TD的行为道德规范处理相关金融交易；
- 理解并明确客户的需求，并提出具体解决方案；
- 按照多种程序标准回应和解决客户的问题；
- 及时准确地完成业务，从而实现业务目标；
- 与客户建立联系，向他们提供有关银行服务的建议；
- 提高团队的效率，并参与个人绩效发展；
- 提供高质量的客户体验，并提出运营改进建议，以改善和实现运营的卓越性。
● RESPONSIBILITIES： - Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
● 职位要求： - 拥有高中学历，一年以上相关工作经验；
- 本科或同等学历优先；
- 较强的行政、组织、计划和时间管理能力，能在快节奏的环境中工作；
- 掌握MS Office办公软件和互联网知识；
- 具有良好的客户沟通技巧，能够灵活地进行口头和书面沟通。
● QUALIFICATIONS： - High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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