● 招聘公司：TD Bank
● 公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。多伦多道明银行与其附属机构一起称为 TD 银行财团，是一家加拿大的特许银行。TD 银行财团通过全球许多重要金融中心的四大业务向 1400 多万客户提供服务： 包括 TD Canada Trust 在内的加拿大个人和商业银行业务；包括 TD Waterhouse 的全球运营在内的财产管理。包括 TD Securities 在内的批发银行业务；以及通过 TD Banknorth 进行的美国个人和商业银行业务。TD 银行财团位列世界在线金融服务公司的前列，拥有 450 多万在线客户。 截至 2005 年 7 月 31 日，银行总资产为 3684 亿加元，股东总权益为 1577.5 万加元，就市场资本总额而言，是加拿大第三大特许银行。● 招聘职位：客户体验助理 ● 职位类型：Part-time ● 职位薪酬：$40,000+ ● 工作内容： - 按照标准的操作程序、行业规则和TD的行为准则和道德规范处理存款、取款和票据支付等金融交易
- 理解并确定客户的需求，在处理机密事务时，针对这些需求提出具体的解决方案
- 根据需要，使用标准程序和升级非标准活动来回应和解决客户的担忧
- 通过推广银行解决方案和及时准确地完成业务流程，实现指定的目标和业务目标
- 与客户建立个人联系，就银行解决方案和流程向他们提供适当而清晰的建议
- 协助建立一个积极、多元化和公平的工作环境，促进团队的效率，并参与个人的表现发展
- 协助团队，尊重同事，保持专注，让每个人都了解日常活动的最新情况
- 提供高质量的客户体验，并在有机会的情况下提出运营改进建议，以改进和实现卓越的运营
● Responsibilities： - Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
● 职位要求： - 高中以上学历，一年以上相关工作经验
- 本科或同等学历者优先
- 较强的行政、组织、计划和时间管理能力，能在快节奏的环境中工作
- 掌握使用MS Office (Word, Excel, Outlook)和互联网的知识
- 一个积极进取的人，他能锻炼自己的主动性，准确并注重细节，能处理多项任务和改变优先级
- 具有良好的客户沟通技巧，能够与不同的人进行沟通，包括口头沟通和书面沟通
● Requirements： - High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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