● 招聘公司：BMO Financial Group
● 公司简介：在我们的核心，我们是建设者：推动增长和扩大个人，家庭和企业的可能性。作为北美资产规模第八大的银行，超过1200万客户依赖我们的个人和商业银行、财富管理和投资服务。在加拿大、美国和全球各地，我们将继续建设、投资和变革，以推动为增长服务的业绩。● 招聘职位：呼叫中心总机员 ● 职位类型：Part-time ● 职位薪酬：$60,000+ ● 工作内容： - 分析不同的客户问题/查询和不良帐户，以确定适当的解决方案
- 联系过期客户并执行既定的程序，以成功地解决不良账户，遵守所有适用的投资者指南、要求和法规
- 响应客户提出的逾期要求，并与客户合作，以对各方都有利的方式解决逾期问题
- 通过与客户合作并满足客户的需求，平衡银行的财务风险/回报，协商解决逾期账款问题
- 必要时应用跳过跟踪技术和强大的谈判技巧
- 随时向管理层通报复杂或高风险的情况或问题
- 与内部和外部业务伙伴、供应商、供应商和监管官员建立并保持建设性的关系
- 跟上并融入不断变化的法规和程序，确保合规
- 在银行系统中保持准确及时的信息和记录
- 分析相关报告和功能特定的数据/指标，以确定拖欠、违约、止赎和其他不良帐户
- 有礼貌地及时跟进电话和信件。
- 根据银行政策和适用的州和联邦法律及指导方针，监控程序
- 在解决问题的整个过程中与过去的客户保持联系，以确保适当的跟进和解决
● Responsibilities： - Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions
- Contact past-due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations
- Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties
- Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer
- Apply skip tracing techniques and strong negotiation skills when required
- Keep management apprised of complex or high-risk situations or issues
- Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials
- Stay abreast of and incorporate changing regulations and procedures and ensure compliance
- Maintain accurate and timely information and records in Bank systems
- Analyze pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts
- Provide courteous and timely follow-up to calls and correspondence.
- Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines
- Maintain contact with past-due customers throughout resolution process to ensure appropriate follow-through and resolution
● 职位要求： - 对消费者收集和相关功能领域的工作理解，包括法规和消费者指南、相关文档和计划
- 熟悉联邦、州/省和地方有关消费者信息收集和功能领域的法律
- 熟悉自动拨号器和拨号平台
- 良好的口头和书面沟通能力
- 精通特定功能的软件和计算机程序
- 熟练使用电脑，包括但不限于Microsoft Excel, Word, Access等。
- 本科以上学历优先，或3-5年以上收藏经验者优先
- 至少3年以上收藏领域的工作经验
● Requirements： - Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives
- Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
- Familiarity with auto dialers and dialing platforms
- Excellent oral and written communication skills
- Proficient knowledge of function-specific software and computer programs
- Proficient PC skills, including but not limited to Microsoft Excel, Word, Access, etc.
- Bachelor’s degree preferred, or 3-5 years of Collections experience in lieu of degree
- Minimum of 3 years of experience in specific area of Collections
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