● 招聘公司：Mackenzie Investments
● 公司简介：Mackenzie Investments是一家领先的投资管理公司，为零售和机构客户提供投资咨询和相关服务。麦肯锡的传统是以创新和思想领导力为特征的，这种创新和思想领导力是由资产管理方面的专业知识驱动的，这些专业知识为投资者创造了财务上的成功。今天，我们正以坚定的精力、超前的思维和创新的想法，在这一基础上再接再厉。我们的进步得益于从世界一流学府招募的顶尖人才。麦肯齐拥有顶尖的人才、稳固的所有权、以及对投资者成功坚定不移的承诺，在不断变化的世界中树立了信心。● 招聘职位：客户关系主管(双语) ● 职位类型：全职 ● 职位薪酬：$70,000+ ● 工作内容： - 通过设定绩效目标和提供定期的绩效反馈，激励CRR，支持他们的职业发展，同时让他们对自己的绩效结果负责。
- 提供指导、指导和指导，帮助CRR提高绩效，为客户提供轻松的体验。通过创建和支持鼓励通过组织持续改进的环境。
- 指导活动，包括肩并肩的指导，电话评估和无声监控。与领导团队和其他部门紧密合作，实现部门和部门目标。
- 通过激励和鼓励你的团队发挥他们的潜力，以及雇佣和维持那些推动组织前进的高潜力个人。为你的团队设定正确的目标和优先级。
- 通过管理一线团队的所有方面，包括日程安排、绩效管理和其他人力资源相关事宜。
- 在提升客户整体体验的同时，为客户提供优质的服务。为您的团队确定和支持专业成长活动，帮助他们学习和成长，包括促进培训活动。
● Responsibilities： - through setting performance objective targets and providing regular performance feedback, motivating CRR’s and supporting their career development while holding them accountable for their performance results.
- providing coaching, guidance and mentoring to help CRR’s improve performance and provide effortless experiences to our clients. By creating and supporting an environment that encourages continuous improvement through the organization.
- in coaching activities, including side by side coaching, call evaluations and silent monitoring. Working closely with the rest of the leadership team and other departments to achieve departmental and divisional goals.
- by motivating and engaging your team toward their potential, as well as hiring and maintaining high potential individuals who drive the organization forward. In setting the right targets and priorities for your team.
- through managing all aspects of a frontline team, including scheduling, performance management and other HR related matters.
- through supporting excellent service for our clients while enhancing their overall experience. In identifying and supporting professional growth activities for your team that helps them learn and grow including facilitating training activities.
● 职位要求： - 具有领导/激励高技能团队的能力，面对重大变化和不断增长的服务期望
- 较强的指导技能和对指导原则的理解
- 致力于员工的参与、发展和成长
- 具有适当的紧迫感
- 结果驱动和证明的能力，以超过目标
- 较强的表达、促进、人际关系和激励能力
- 具有创新的解决问题的能力和良好的判断力
- 熟悉金融服务业产品、服务、流程和政策，最好是共同基金，
- 具备分析情况、诊断问题、制定和实施创造性解决方案的能力
- 大专以上学历，2-5年主管或领导工作经验
- 必须精通英语和法语
- 成功完成CSC/IFIC课程是一项优势
● Requirements： - Proven ability to lead/motivate a highly skilled team faced with significant change and increasing service expectations
- Strong coaching skills and understanding of coaching principles
- Committed to employee engagement, development and growth
- Driven in service with appropriate sense of urgency
- Results driven and proven ability to exceed targets
- Strong presentation, facilitation, interpersonal and motivational skills
- Innovative problem solving abilities and a creative thinker with sound judgment
- Strong knowledge of financial services industry products, services, procedures and policies ideally in mutual funds,
- Ability to analyze situations, diagnosis problems, develop and implement creative solutions
- Post secondary education and 2-5 years in a supervisory or leadership role
- Proficiency in both English and French is mandatory
- Successful completion of CSC/IFIC, is an asset
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