● 招聘公司：Millennium1 Solutions
● 公司简介：我们是加拿大领先的业务流程外包(BPO)解决方案提供商，在金融服务、政府、零售和制造业领域为许多北美最大的品牌提供端到端B2B2C解决方案方面有着良好的记录。自1977年以来，我们一直为客户提供有价值的服务。我们的客户寻求我们的支持，不仅是为了满足他们对能力和灵活性的需求，更重要的是帮助他们设计超出他们预期的服务解决方案和策略。无论是作为公司现有能力的扩展，还是作为独立的服务交付渠道，我们都提供正确的专业知识、最佳实践流程和技术，以确保您的利益得到优化。
● 招聘职位：客户服务与质量经理 ● 职位性质：全职 ● 职位薪酬：$70,000+ ● 工作内容： 领导、指导和发展QA/QC团队，以实现项目目标和有针对性的改进 通过分析数据来管理客户体验项目的交付，以确定关键的优先级，并协调质量项目和培训活动，以评估和开发确定的领域 管理内部运营反馈会议，就质量表现、趋势和重点领域提供意见 与公司其他关键职能部门(包括IT部门和客户服务部门)协调，沟通和评审流程 对所有相关团队/部门实施适当的QA/QC方法/流程; 维护生命周期测试的策略和方法，包括面向内部和客户的流程、质量管理和跟踪/报告度量 监督和批准项目章程、功能和技术设计、QA测试文档、评估和资源 负责风险识别和风险解决方法的建议
● Responsibilities： Lead, coach and develop the QA/QC Team to achieve project objectives and targeted improvements Manages delivery of customer experience program by analysing data in order to identify key priorities and aligns the quality program and coaching activities to assess and develop identified areas Manages internally operational feedback sessions to provide input on quality performance, trends and focus areas Communicate and review processes in coordination with other key functions in the organization, both IT and customer service focus Implement appropriate QA/QC methods/processes to all relevant teams/departments; Maintain the strategy and approach for life cycle testing, including internal and client facing processes, quality management, and tracking/reporting metrics Oversee and approve Project Charters, Functional and Technical designs, QA test documentation, estimates and resources - Responsible for Risk identification and advice on risk resolution approach
● 职位要求： - 计算机专业本科以上学历或相关工作经验;
- 4年以上QA管理经验;
- 必须对软件开发生命周期、方法和QA/QC方法、策略和内部控制有清晰的理解。
- 与资讯科技经理合作，发展持续的整合实务，管理及维持项目计划、资源及进度报告;
- 必须有很强的人际关系技巧，能够独立工作和团队合作，并能在技术挑战中茁壮成长。
- 较强的自动化和性能测试工具知识;
- 雄厚的技术背景
- 有开发内部控制文档和自动化策略的经验。
● Requirements： University degree in Computer Science or relevant experience; 4+ years overall QA experience as a QA Manager; Must demonstrate a clear understanding of software development lifecycle, methodologies and QA/QC methodologies, strategy, internal control. Collaborate with IT Managers to develop continuous integration practices, manage and maintain project plans, resources and report on progress; Must have strong interpersonal skills, be able to work both independently and as part of a team and thrive on technical challenges. Strong knowledge of automation and performance testing tools; Strong technical background Experience in developing Internal Control documentation and automation strategy.
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