● 招聘公司：HSBC
● 公司简介：汇丰集团总部设于伦敦，汇丰集团是全球规模最大的银行及金融机构之一。汇丰集团在欧洲、亚太地区、美洲、中东及非洲76个国家和地区拥有约9,500家附属机构。汇丰在伦敦、香港、纽约、巴黎及百慕大等证券交易所上市，全球股东约有200,000人，分布于100多个国家和地区。雇有232000名员工。汇丰银行在全球拥有超过1亿1千万的顾客。
● 招聘职位：私人银行职员 ● 职位性质：兼职 ● 职位薪酬：$20,000+
● 工作内容： - 识别和理解客户的基本需求，以便快速、高效、准确地完成交易。
- 作为第一级升级处理客户咨询。
- 保持优质和礼貌的服务，以促进产品和扩大客户关系。
- 在速度、效率、确定性和专业性方面超越客户的期望，无论是面对面还是通过其他渠道。
- 为客户提供公平的结果，并确保自己的行为保持金融市场的有序和透明运行。
- 以团队为基础，管理客户需求。
- 积极参与和协助银行的促销活动、销售目标和直接营销活动。
- 参与专业领域内的业务发展项目，提高产品知识和交叉销售技能。
- 在适当情况下，积极向客户推荐汇丰银行的其他部门。
- 展示组织能力。
- 促进环境多元化及反映汇丰品牌。
- 确保分公司或工作区域符合汇丰银行的标准。
- 遵守业务政策和程序，有效识别和管理适用的洗钱(ML)、恐怖主义融资(TF)、制裁和声誉风险。
● Responsibilities： - Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty.
- Act as first level escalation for handling customer inquiries.
- Maintain superior and courteous service to promote products and expand customer relationships.
- Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Contribute to team-based approach in managing customer needs.
- Actively participate and assist with all Bank promotional programs, sales targets and direct marketing initiatives.
- Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
- Actively refer customers to other areas of HSBC where appropriate.
- Demonstrate Group capabilities.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
● 职位要求： - 中学毕业。
- 具有银行或相关行业客户服务或客户服务方面的工作经验。
- 专业的外表和态度。
- 具有团队合作精神，开发意识和销售能力。
- 良好的沟通(口头和书面)，客户服务和人际关系技巧。
- 愿意在当地社区移动。
- 能够学习和操作新的软件和技术。
- 具备汇丰银行产品和服务的基本知识。
- 熟悉汇丰银行的政策、惯例和程序。
- 能够同时处理多项任务，处理大量事务，扭转乾坤，完成多项任务。
● Requirements： - Secondary school graduation.
- Demonstrated experience in banking or related industry in a customer service / client facing role.
- Professional appearance and attitude.
- Team player, development minded with ability to sell.
- Excellent communication (verbal and written), customer service and interpersonal skills.
- Willingness to be mobile in local community.
- Ability to learn and operate new software and technology.
- Basic knowledge of HSBC’s products and services.
- Sound knowledge of HSBC’s policies, practices, and procedures.
- Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines.
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