● 招聘公司：育碧娱乐软件公司（Ubisoft Entertainment）点击申请
● 招聘职位：CRM业务经理（CRM Operations Manager） ● 工作内容： - Provide leadership and technical expertise to the NCSA CRM Operations team on a day to day basis, ensuring success of campaign goals.
- Work closely with the CRM Sr. Director and the Integration Manager on resource planning to handle total work load on all content creation and configuration for campaign needs
- Design, implement, and evolve process flows for campaign configurations, ensuring on time and quality delivery
- Oversee the client-service relationship with the CRM Strategy team to ensure planning, implementation, and execution of omni-channel campaigns
- Lead the operations team members in implementing marketing automation and be the advocate of excellent customer experience (frictionless flow, QA, timeliness)
- Keep pace of market trends and business opportunities to improve CRM programs
- Follow campaign performance trends as well as the operational efficiency of the team itself
- Build strong relationships with transversal partners (Community, CS, etc.), lead the requirements for the functional improvements of toolsets back to IT to continually improve the teams efficiency and capabilities
- Monitor relationships with outside agencies to explore, develop and produce CRM content pieces.
- Troubleshoot and fix all issues with campaigns and CRM toolsets as necessary.
● 工作要求： - 市场或技术专业本科或同等学历；
- 5年以上数字或CRM营销工作经验，2年以上管理经验优先；
- 具有Adobe Campaign、Salesforce Marketing Cloud或其他CRM软件的经验；
- 优秀的分析能力和开发和遵循流程和方法的能力；
- 具备大数据和数据库结构的一般知识；
- 注重细节，能够快速学习和利用新的概念、业务模型和技术；
- 良好的英语听说读写能力；
- 热爱游戏、科技和网络文化者优先。
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