● 招聘公司：加拿大CGI公司 点击申请
● 招聘项目：服务台技术员（Service Desk Technician） ● 工作内容： - Work in a technical support center providing telephone assistance to corporate clients;
- Record incidents reported by clients; support the client through the problem solving process;
- Escalate the incident to a higher level, if applicable;
- Work in close collaboration with specialized technical teams;
- Respond to common technical incidents and support requests by providing a resolution or promptly allocating unresolved tickets appropriately;
- Perform limited support actions remotely;
- Maintain and monitor ticket records and advise relevant support teams of actions taken;
- Ensure that incidents and requests are handled according to agreed-upon procedures.
● 工作要求： - 熟悉Windows 7、8、10操作系统；
- 熟练使用Microsoft Office (Word、Excel、Outlook、PowerPoint)；
- 葡萄牙语和英语为必修课；
- 有关学科的专上教育或同等工作经验；
- Mac / Apple平台的经验或知识。
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