● 招聘公司：加拿大皇家银行（RBC）点击申请● 招聘职位：残疾人咨询中心-客户服务代表（Advice Center Opportunity for Persons with Disabilities - Customer Service Representative） ● 工作内容： - Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
● 工作要求： - 出色的客户服务能力和自信，通过友好、积极、专业的语气在多个渠道(如电话、视频等)吸引客户；
- 良好的沟通能力和客户关系维护能力，最好是在金融或服务行业，同时独立工作和团队合作；
- 渴望建立卓越的客户体验，并充满热情和好奇地帮助客户满足他们的需求和解决他们的担忧；
- 跨广泛设备的数字读写能力(即(如智能手机、平板电脑、笔记本电脑等)，键盘输入能力、网络和电脑导航能力均在中等以上；
- 良好的法语和英语口语和书面表达能力，以及灵活的工作时间，以满足客户的需求。
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