● 招聘公司： 加拿大皇家银行（RBC）点击申请● 招聘职位： 外出分析师，员工管理（Outbound Analyst, Workforce Management） ● 工作内容： - Prepare the dialer system and manage dialer productivity, based on campaign strategies.
- Collate, analyze and share statistical updates on completed campaigns, contacts and success ratios.
- Analyze and interpret campaign results with regards to contacts and successes status.
- Minimize dialer downtime through strict compliance with established support procedures.
- Adjust calls to align with how the day is unfolding.
- Purge completed campaigns from the dialer.
- Ensure compliance and accurate execution of daily dialer call plans and schedules.
- Provide some onsite dialer troubleshooting.
- Open dialer related tickets and follow up with vendor and/or RBC IT.
- Analyze agent performance and call center metrics, and work with the Resource Planning team to optimize dialer production and maximize agent utilization.
- Cross-train on various positions to provide backup support to the Resource Planning team.
- Participate in ongoing team development by contributing to team meetings and discussions.
● 工作要求： - 了解加拿大皇家银行金融产品/服务和交付渠道；
- 了解收集操作程序和指南；
- 有组织能力和解决问题的能力；
- 工作时间灵活，星期一至五上午8时至晚上11时，星期六上午8时至晚上7时；
- 能够用法语和英语进行专业交流。
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