● 招聘公司： 加拿大皇家银行（RBC）点击申请● 招聘职位： 防欺诈代理人（Fraud Agent, Inbound Fraud Unit） ● 工作内容： - Provide professional, responsive customer service to inbound client calls;
- Share recommendations with clients to meet their immediate security needs and provide superior, responsive execution and delivery of tailored solutions to prevent any fraud losses;
- Resolve problems at first point of contact in a friendly and helpful manner, and refer more complex situations to RBC partners, as appropriate;
- Adhere to compliance routines in identifying and resolving client security concerns.
● 工作要求： - 掌握流利英语和法语(阅读、写作、口语)；
- 至少一年的客户服务经验，最好有2-3年的工作经验；
- 能够同时优先考虑和多任务处理，并承诺提供更好的客户体验；
- 良好的人际关系、沟通能力和问题解决能力。
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