● 招聘公司：加拿大CGI公司 点击申请
● 招聘职位：服务台RTAC（Service Desk RTAC） ● 工作内容： - Work in a technical support center providing telephone assistance to corporate clients;
- Record incidents reported by clients; support the client through the problem solving process;
- Escalate the incident to a higher level, if applicable;
- Work in close collaboration with specialized technical teams;
- Respond to common technical incidents and support requests by providing a resolution or promptly allocating unresolved tickets appropriately;
- Perform limited support actions remotely;
- Maintain and monitor ticket records and advise relevant support teams of actions taken;
- Ensure that incidents and requests are handled according to agreed-upon procedures.
● 工作要求： - 熟悉Windows 7、8、10操作系统；
- 熟练使用Microsoft Office系列办公软件；
- 掌握第二语言(例如：法语、西班牙语和葡萄牙语)；
- 拥有在相关学科或同等工作经验的高等教育经历；
- 拥有提供技术支持的相关经验。
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