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好工作推荐 ● 招聘职位：客服代表（Customer Service Representative）点击申请 ● 公司介绍： ABB（Asea Brown Boveri），是一家总部在瑞士苏黎世的瑞士-瑞典的跨国公司，经营范围主要以机器人、电机、能源、自动化等领域。它在福布斯排行榜第158排名（2013年）。 ABB是全球最大的工程公司之一，也是世界上最大的企业集团之一。ABB在全球100多国设有分公司或办事处，2013年11月大约15万名员工，[3]并报告2011年的全球营收为400亿。
● 工作内容： 1.Ensure the follow-up on orders. 2.Inform customers of our products (logistics). 3.Code all customer RMAs with necessary fields for both brands Emergi-Lite & Light Alarm. 4.Communicate with agents and UPS to resolve all UPS Alert Notices in a timely fashion. 5.Solve accounting issues; research and validate credits and deductions on invoices, as well as RMAs without paperwork. 6.Communicate with customer/agent to advise them of any change in scheduled promise dates, answer delivery requests, etc. 7.File RMAs, regular and consignment orders on a daily basis. 8.Forward requested documentation to the agents and help with various informational mailings to agents and customers. 9.Commit to continuous improvement and training sessions. 10.Maintain and update all reports required by the department. ● 工作要求： 1.2 to 4 years of experience in a similar position 2.Bilingualism is essential (English and French) 3.Proficiency office software 4.Excellent communication skills 5.Dynamic 6.Interest in working with people, people skills 7.Team spirit, essential 8.Ability to stay calm in a stressful situation 扫描下方二维码获取更多招聘信息 招聘资讯联系小编发布
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