Customer Experience Agent (Contract)- Mandarin/English // Agent Expérience Client (Contrat)- Mandarin/Anglais
Do you have an interest in fashion and a solid background in customer service? Are you ready to be challenged daily? At SSENSE, you would join a small Customer Experience team filled with kind, knowledgeable, hard working people who will go the extra mile to help you succeed. SSENSE is one of the fastest growing company in Canada and we need talented people like you to help us become even better. Your role would be to act as a customer experience agent.
RESPONSIBILITIES
Take ownership of the inquiries of an upscale international clientele via email and telephone
Offer assistance and solutions that will result in increased customer satisfaction
Perform other ad hoc duties
REQUIREMENTS
Available to work Midnight - 8AM
Available to work from 32 to 40 hours per week
SKILLS
Bachelor degree in Fashion, Communications, Administration, Business, Arts, History or other related fields
1 to 2 years of customer service experience, preferably in a call center environment
Excellent spoken and written communication skills in both Mandarin and English, other languages are an asset
Fashion knowledge an asset
Luxury products knowledge an asset
Intermediate skills using Microsoft Office (Excel, Word and PowerPoint)
Please note this is a temporary mandate from May to July
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