SSENSE 招聘全职中英文客服

飘风絮雨0318 · 发表于 2021-4-27 12:48:27

招聘公司：SSENSE

公司简介：SSENSE成立于2003年，以奢侈，街头服饰和前卫品牌的组合成为定向零售的先锋。我们提供行业领先的原创内容，并为从头开始构建自己的技术解决方案和系统而感到自豪。当我们探索内容，商业和文化之间的联系时，我们的重点领域已经超越了典型的电子商务实体。SSENSE自成立以来，目前服务于150个国家/地区，平均每月页面浏览量为7600万，并且每年实现两位数的高增长，正成为其自身的文化主角。

感兴趣的小伙伴可以把resume发到我的邮箱： xueting.peng@ssense.com，其余请勿扰谢谢！

招聘工作：中英文客服

工作性质：全职
工作内容：
精心提供优质的客户服务，足够的解决问题的能力和专业精神
竭尽全力以谨慎，耐心和专业的精神保持客户价值
通过电子邮件，电话，聊天和社交媒体协助我们的顶级客户进行产品，品牌或一般客户服务的咨询
有时，领导团队会挤作一团沟通日常任务/目标
向同事和管理者提供建设性反馈
识别并实施对客户体验流程的改进
识别高价值客户并为个人造型师提供线索
保持有效的工作关系，并协助同行解决客户查询
根据需要执行其他临时任务
RESPONSIBILITIES
Provide excellent customer service with care, adequate problem solving skills and professionalism
Dedicate all efforts toward maintaining customer value with care, patience, and professionalism
Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat and social media
On occasion, lead team huddles to communicate daily tasks/objectives
Provide constructive feedback to peers and managers
Identify and implement improvements to Customer Experience processes
Identify High Value Clientele and provide leads to Personal Stylists
Maintain effective working relationships and assist peers to resolve customer inquiries
Perform other ad hoc duties as required
职位要求：
资产已完成或进行中的时尚，传播，商业，艺术，历史或其他相关领域的学士学位
6-12个月的客户服务相关经验

使用Microsoft Office套件（Excel，Word和PowerPoint）的中级技能
优秀的口语和书面沟通能力，法语和英语，其他语言是一种财富
杰出的解决问题能力
以客户为中心，热情提供非凡的客户体验
良好的人际交往能力
优秀的听力能力
时尚和奢侈品知识是一种优势
积极进取的团队合作精神
Qualifications
Bachelor’s degree in Fashion, Communications, Business, Arts, History, or other related fields, completed or in progress, an asset
6-12 months relevant experience in customer service experience, an asset
Open availability to work Monday to Sunday, anywhere from 7am to Midnight (evening premium after 8 p.m.)
Intermediate skills using Microsoft Office suite (Excel, Word and PowerPoint)
Excellent spoken and written communication skills French and English, other languages are an asset
Exceptional problem solving skills
Customer-centric with a passion for delivering extraordinary customer experiences
Strong interpersonal skills
Excellent listening skills
Knowledge of fashion and luxury goods an asset
Positive and self-motivated team player

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