You build relationships with clients via live chat, email, and phone (upselling, product recommendations, billing inquiries, basic technical assistance, and more);
You offer customized solutions to keep our customers happy to stay and increase retention;
You use your expertise and genuine interaction to capitalize on sales opportunities;
You work as a team to achieve goals and ensure high levels of service and quality.
● 职位要求：
拥有优秀的英语听说读写能力(掌握法语和其他语言优先)；
可以在家工作；
在客户服务环境中有良好的业绩记录，并发现销售的乐趣和激励；
能够同时管理多个职责(聊天/电话/电子邮件)；
熟悉在线流媒体服务和web浏览器；
打字的速度快到可以同时进行多个对话。
● Requirements：
You possess excellent English spoken and written skills (French and other languages is an asset);
You are able to work from home;
You have a great track record within a customer service environment and find sales fun and motivating;
You are able to manage multiple responsibilities simultaneously (chat / phone/ email);
You are familiar with online streaming services and web browsers;
You can type fast enough to keep up multiple conversations;