Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.
You will counsel dealers in managing Product Improvement Programs cost effectively and within designated time frames and provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages.
Work with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems; help dealers achieve higher service quality and improve profitability; and work with other reps to develop total customer solutions that support sales efforts.
Understand customer/dealer market needs and build an understanding of how and why decisions are made within your work group and organization.
You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc.
You will also learn to apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.
● 职位要求：
较强的沟通和领导能力；
市场营销或工程课程的学士学位；
5年以上外勤工作经验；
具有独立工作的能力，能与工作小组、经销商人员和客户有效沟通；
必须愿意在区域内经常出差；
了解卡特彼勒的产品、政策和程序；
会讲法语是一种优势，但不是必须。
● Requirements：
Strong communication and leadership skills.
A bachelor’s degree in an accredited Marketing or Engineering curriculum.
5 or more years prior experience in field assignments.
Demonstrated ability to work independently, communicate effectively with others in the work group, dealer personnel and customers.
Must be willing to travel extensively (50-70%) within territory.
Knowledge of Caterpillar products, policies, and procedures
French speaking is an asset, but it is not required for the position