标题: National Bank Of Canada招聘全职客户服务经理，接受多种学历和工作经验组合 [打印本页] 作者: 蒙特利尔求职招聘 时间: 2020-2-25 07:33 标题: National Bank Of Canada招聘全职客户服务经理，接受多种学历和工作经验组合 [attach]2068320[/attach]
● 招聘公司：National Bank Of Canada
● 公司简介：加拿大国家银行是一个综合性金融集团，我们的职责就是在核心市场为消费者、中小型企业及大型集团提供综合性金融服务，以及为它遍布全世界的客户提供特别服务。
Manage complaints concerning transaction and retail banking services as well as handle and document complaints received at the branch to make sure their resolution improves client satisfaction
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results regarding the Client Loyalty Management (CLM) and mystery shopper programs
Explain to your team the rules for client segmentation, referrals, transactions, risk management, regulatory compliance and branch operating procedures, and make sure they are followed
Work with your team or other units to complete various mandates, analyses and special projects, or supervise such activities
Identify the risks inherent to Personal and Commercial Banking sector activities
a.College Diploma in Business (or related field) and at least 4 years of experience combined to one year of experience in personnel management and 2 years in business development and customer service;b.Bachelor's degree in Business, Finance (or related field) and at least one year of experience combined to an experience in personnel management and in business development and customer service (an asset);c.High School Diploma/College Diploma and a minimum of 5 years of experience including an experience in a similar function or at least 2 years in personnel management and 2 years in business development and customer service;d.Bachelor's degree and a minimum of 2 years of experience including an experience in a similar function or at least one year of personnel management and 2 years in business development and customer service;
Knowledge of financial products and services, an asset;
Bilingualism both spoken and written (English and French), an asset.