Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu;
Interact with shoppers and retailers in a courteous and efficient manner;
Sell shopping centre gift cards and balance sales to transactions;
Assist guests by providing directions/information and answering questions;
Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs;
Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.;
Assume other duties and responsibilities as assigned.
● 职位要求：
高中学历；
现金、POS工作经验；
有客户服务经验者优先；
必须能够有效地与各方进行沟通;
必须能够在快节奏的环境中工作，能够同时处理多项任务，同时保持较高的专业水平;
较强的双语(法语和英语)书面和口头沟通能力，会多种语言者优先；
友好，平易近人，积极主动，专注于解决问题;
掌握计算机技能(excel, chrome)。
● Requirements：
High school education;
Previous cash/POS experience;
Previous customer service experience preferred;
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
Conflict resolution/management skills;
Must be friendly, approachable, proactive and solution focused;