Maintain complete understanding of client portfolio, including day-to-day operations needs, usage of existing systems/services, ongoing projects and IT grievances. Act as a bridge between domains and regions for all client needs (client-centric approach, not domain- or region-centric);
Assess client's satisfaction and work to improve the relationship by :
Act as client manager for planning and delivery of support;
Promote department and share with Direction other development opportunities;
Manage the communications with his clients during emergencies and crisis;
Coordinate with project managers and operations team to ensure customer expectations are met;
Carry out all other related tasks.
● 主要工作要求：
大专以上学历，有信息技术或相关工作经验；
ITIL认证；
5年大型企业IT支持工作经验；
优秀的客户服务技能；
良好的沟通和写作能力；
良好的分析和解决问题的能力；
良好的人际交往能力；
良好的英语和法语读写能力
● Main Requirements：
College diploma in information technology, or equivalent experience
ITIL certification
5 years of experience in IT support within a large organization