Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Participate in the timely and accurate completion of business processes and procedures
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
● 职位要求：
高中文凭，1年以上相关工作经验；
本科或同等学历者优先考虑；
熟练使用办公软件（Word、Excel、Outlook）、分公司软件和互联网；
了解银行解决方案和流程，能够为客户提供建议；
具有较强的管理、组织、计划和时间管理能力，能在动态工作环境中独立工作；
具有积极进取的态度，能够处理好多项任务和优先事项；
具有良好的客户体验技能，能够以礼貌和有效的方式与客户和相关团队进行口头和书面的有效沟通。
● Requirements：
High School Diploma with over 1 year of relevant experience
Undergraduate degree or equivalent is an asset
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner