Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
● 职位要求：
高中文凭，1年以上相关工作经验；
本科或同等学历者优先考虑；
适应快节奏的工作环境，具有很强的管理、组织、计划和时间管理能力；
熟练使用办公软件（Word，Excel，Outlook）和internet；
积极进取，能够发挥主动性，准确、细致地处理多项任务和不断变化的优先事项；
有客户体验的沟通者，能够以冷静、礼貌和有效的方式与不同的人进行沟通。
● Requirements：
High School Diploma with over 1 year of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills to work in a fast-paced environment
Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner