Act as the operational point of contact for RBC clients, as well as the technical engineer in the RBC I&TS operating models and ensure execution is in line with the stated parameters. Manage multiple stakeholders within RBC and the client organization to ensure client expectations are met.
Communicate directly with client leaders with a focus on: technology, model simplification, greater efficiency and automation of client process, and identify, predict and proactively manage future state developments.
Manage client activity logs including day to day activities/issues and on-boarding events. Ensure the RBC service standards are met through daily review of key data, issue tracker and query management.
Support the management and execution of all RBC change events including regulatory and industry change, and client imposed change.
Support all initiatives aimed at improving and enhancing overall client satisfaction with I&TS services and for providing technical expertise to support RBC clients’ objectives.
Conduct client analysis based on KPI data, query logs, action logs, BAU information, client information, to assess service offering and performance.
● 职位要求：
3年以上金融服务经验；
3年以上的全球客户管理经验；
本科以上学历，商业、经济专业优先；
掌握技术运营专业知识和理解端到端运营模式和业务驱动力；
拥有项目支持经验，掌握风险管理知识；
具备良好的变革管理技能和面向客户的工作能力；
能够与领导们一起工作。
● Requirements：
3+ years’ of progressive financial services experience
3+ years’ managing clients with a global footprint
Undergraduate degree preferably in Commerce, Economics or Business
High level of technical operational expertise and ability to understand operating models end to end and business drivers
Experience in project/program support; knowledge of risk management
Demonstrated change management skills with excellent client facing abilities
Ability to operate alongside senior leaders, and functional leads