Client Engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
Efficiency – Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems
Product Knowledge – Deeply understand CIBC’s suite of products and collaborate with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.
● 职位要求：
把客户放在第一位；
对人充满热情；
热衷于增长知识；
你要用心去做。你关心别人，倾听别人的经验并从中学习。
● Requirements：
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.