Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
● 职位要求：
拥有高中学历，一年以上相关工作经验；
本科或同等学历优先；
较强的行政、组织、计划和时间管理能力，能在快节奏的环境中工作；
掌握MS Office办公软件和互联网知识；
具有良好的客户沟通技巧，能够灵活地进行口头和书面沟通。
● QUALIFICATIONS：
High School Diploma with over 1 year of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills to work in a fast-paced environment
Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner