计算机软件公司Shareworks招聘兼职客户服务代表，感兴趣的你快来看看吧 - 蒙城汇

● Responsibilities：

Handling inbound and outbound calls to stock option and share purchase plan participants focused on transactions
Addressing customer needs and challenges while keeping other team members updated with ongoing client requests and requirements
Answering questions by using Shareworks™ and other online tools
Handling complaints from participants, ensuring all situations are closed off or escalated appropriately
Keeping operational results in mind by seeking to achieve daily benchmarks for call volume
Following established rules that support compliance and audit purposes
Comfortable enforcing or escalating issues on a case by case basis
Ensure customer satisfaction by completion of activities – all situations closed off and follow up on any unresolved issues

● 职位要求：

● Requirements：

Degree or diploma in Business, Commerce, Finance or similar area of focus would be preferred but is not mandatory
Fluency in oral and written English is a requirement; fluency in other langues is considered an asset
Proven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and email
Understanding of markets and trading would be a definite asset, but is not mandatory
Demonstrated ability to learn new tools, software and technologies quickly
Strong analytical, attention-to-detail, and problem solving skills
Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities

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