Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
Employs systems (eg customized exception reports, tracking reports etc) to manage information.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.
Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary back-up to team members and as back-up to the manager.
Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
● 职位要求：
有5 - 7年相关工作经验及相关专业的大专学历或同等学历与工作经验的结合。
有使用相关系统和技术的知识和经验。
了解和理解业务部门的主要产品和服务，流程和控制。
了解业务的风险和监管要求。
良好的客户服务技能。
电脑技能(Word, Excel, PowerPoint)
通过广泛的教育和商业经验获得的深厚的知识和技术能力。
口头和书面沟通技巧。
● Requirements：
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology – Good.
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
Customer service skills – Good.
PC skills (MS Word, Excel, PowerPoint) – Good.
Deep knowledge and technical proficiency gained through extensive education and business experience.