Be a key member of a collaborative and versatile branch & market team
Welcome warmly customers & meet their banking service needs including transactions, with seamless execution
Offer advice and guidance on the digital and self-serve options available with the goal of making it easy, simple and fast to bank with BMO
Review the customer profile and engage customers in a needs based conversation to identify potential opportunities and address every day banking plans and credit card needs
Initiate referrals to the appropriate team member to ensure that BMO is able to address all of the customer needs
Take the initiative and find creative approaches to make each customer’s experience feel personal
Support required operational activities, including, but not limited to: inventory management, escalated service requests, following up on customer applications, filing, opening & closing activities
Independently manage, load & reconcile cash transactions between treasury and various branch units (e.g., CRU, etc…)
Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
Protect the Bank's assets and comply with all regulatory, legal and ethical requirements
Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
Learns quickly and is motivated to apply new knowledge
Is collaborative, enjoys helping others and being part of a team
Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG
High school diploma or equivalent work experience
Completion of internal BMO training program, including customer experience and conversation training.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs
Confident and at ease in the use of social media, tablets, Smart phones, online tools, and applications