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标题: 麦吉尔大学招聘兼职校园印刷管理员，有相关经验者优先，待遇上佳。 [打印本页]
作者: 蒙特利尔求职招聘 时间: 2019-10-3 08:10
标题: 麦吉尔大学招聘兼职校园印刷管理员，有相关经验者优先，待遇上佳。
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● 招聘公司：麦吉尔大学
● 公司简介：麦吉尔大学始建于1821年，坐落于加拿大魁北克省蒙特利尔，是一所蜚声全球的世界顶尖学府，Universitas 21的成员大学之一，百年来在国际上声誉崇高，研究水平享誉世界。麦吉尔大学长期以来一直位列加拿大大学排行榜第一名。有“北方哈佛”的美誉。● 招聘职位：校园印刷管理员(MT0773 LOG1D GR02)
● 职位类型：兼职
● 职位薪酬：$42,600 - $53,300 a year
● 工作内容：
- 处理客户关于移动、添加和更改uPrint机器的请求(MACD流程)
- 就MACD流程与网络和通信服务部门进行联络，包括分配与MACD流程相关的现有服务任务
- 与施乐公司就MACD流程进行沟通，并参与每周与施乐公司的电话会议
- 评估和解决Uprint车队的问题。在适当的时候通知经理，校园打印并制定建议。
- 提供潜在的解决方案，以协助新服务的筛选、开发和变更或服务的改进
- 在经理的指导下，参与新业务流程和设备的用户培训
- 管理uPrint卡日志，发放uPrint卡和uPrint预付宾客卡
- 为部门内的uPrint纸张采购工作分配MFD组代码给关键操作员
- 更新和维护uPrint配置管理数据库(CMDB)
● Responsibilities：
- Handling request from customers concerning moving, adding and changing uPrint machines (MACD process)
- Act as a liaison with Network and Communication Services regarding the MACD process, including assigning tasks in Service Now in relation with the MACD process
- Act as a liaison with Xerox concerning the MACD process and participate in the weekly conference calls with Xerox
- Asses and Resolve Uprint fleet problems. When appropriate inform the Manager, Campus Printing and formulate recommendations.
- Offer potential solutions to assist in the panning, development and changes of new services or the improvement of services
- Participate in training of users to new business processes and equipment under the supervision of the Manager
- Manages uPrint card log and issues uPrint cards and uPrint Prepaid Guest cards
- Assign MFD Group Codes to key operators for uPrint paper purchase in departmental areas
- Update and maintain the uPrint Configuration Management Database (CMDB) in Service Now
● 职位要求：
- 三年相关工作经验
- 具备中央打印/多功能设备(MFD)解决方案和相关管理流程的基本知识。
- 具有Excel和其他Microsoft套件的操作能力。
- 了解提供中央打印/MFD解决方案所需的各种IT组件(网络、服务器、软件、设备、卡片等)。
- 能够用法语和英语(书面和口头)与客户良好沟通。
- 有能力处理投诉，主动采取行动，及时、礼貌、主动地与客户沟通。
● Requirements：
- Three (3) years’ related experience
- Basic knowledge of central printing/Multi-functional device (MFD) solutions and management processes associated with them.
- Strong capabilities in Excel and other Microsoft suites.
- Good understanding of various IT components (network, servers, software, devices, cards, etc.) required to provide a central printing/MFD solution.
- Ability to interact well with clients in French and English (written and verbally).
- Ability to manage complaints, initiate actions and communicate in timely, polite and action-oriented manner with clients.
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