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标题: 全球规模最大的金融机构之一汇丰银行招聘兼职服务和销售联系中心代表，中学学历就可申请，快来看看吧 [打印本页]
作者: 蒙特利尔求职招聘    时间: 2019-9-13 08:36
标题: 全球规模最大的金融机构之一汇丰银行招聘兼职服务和销售联系中心代表，中学学历就可申请，快来看看吧
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●  招聘公司：HSBC
●  公司简介：汇丰集团总部设于伦敦，汇丰集团是全球规模最大的银行及金融机构之一。汇丰集团在欧洲、亚太地区、美洲、中东及非洲76个国家和地区拥有约9,500家附属机构。汇丰在伦敦、香港、纽约、巴黎及百慕大等证券交易所上市，全球股东约有200,000人，分布于100多个国家和地区。雇有232000名员工。汇丰银行在全球拥有超过1亿1千万的顾客。
●  招聘职位：服务和销售联系中心代表(双语:FR/EN)
●  职位类型：兼职
●  职位薪酬：$40,000+
●  申请链接：https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=718936&src=JB-10502
●  工作内容：
  • 在反应速度、确定性和效率方面超过预期。
  • 识别和理解客户的基本需求，以便快速有效地完成交易和解决问题。
  • 作为处理更复杂问题的二级升级，以及签署授权和批准的转诊点。
  • 保持对内部和外部联系的良好和礼貌的服务。
  • 确保分公司或工作区域符合汇丰银行的标准。
  • 为客户提供公平的结果，并确保自己的行为保持金融市场的有序和透明运行。
  • 促进并促进以团队为基础的方法完成任务，满足内部和外部客户的需求。
  • 为ORA助理、私人银行家和高级银行家提供指导。
  • 参与质量、法规和合规方面的培训，以达到绩效目标。
  • 促进支持多样性的环境。
  • 展示了组织能力。
  • 促进环境多元化及反映汇丰品牌。
  • 确保所有员工了解并有效识别和管理适用的洗钱(ML)、恐怖主义融资(TF)、制裁和声誉风险。
  • 完成分配的其他任务。
●   MAJOR RESPONSIBILITIES：
  • Exceeds expectations in terms of speed, certainty and efficiency of response.
  • Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
  • Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
  • Maintain superior and courteous service to internal and external contacts.
  • Ensure branch or work area is maintained in accordance with HSBC standards.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
  • Provide guidance to ORA Associates, Personal Bankers and Premium Bankers.
  • Participates in quality, regulatory and compliance training in order to meet performance targets.
  • Promotes an environment that supports diversity.
  • Demonstrates Group capabilities.
  • Promote an environment that supports diversity and reflects the HSBC brand.
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.
●  职位要求：
  • 中学毕业。
  • 必须精通法语和英语的书面和口语交流
  • 至少1年呼叫中心工作经验。
  • 至少1年的客户服务经验。
  • 须于周末及星期一至五上午七时至晚上十一时办公;灵活安排学习时间。
  • 专业的外表和态度。
  • 具有团队精神和开发意识。
  • 良好的沟通能力(口头和书面)，客户服务和人际关系技巧。
  • 能够学习和操作新的软件和技术。
  • 具有良好的时间管理和组织能力。
  • 多任务的能力。
  • 了解汇丰银行的产品和服务。
  • 了解汇丰银行的政策、惯例和程序。
  • 有客户服务/银行业工作经验者优先。
  • 能够处理大量的工作，紧凑的周转和多个截止日期。
  • 需要一些解决冲突的经验。
  • 有独立工作的能力。
  • 理解并能讲第二语言者优先。
● REQUIRED QUALIFICATIONS：
  • Secondary school graduation.
  • Must be fully bilingual in written and spoken communication in French and English
  • At least 1 year experience in a call center environment.
  • At least 1 year experience in customer facing role.
  • Must be available on weekends and week days between 7am - 11pm; flexible with school schedule.
  • Professional appearance and attitude.
  • Team player and development minded.
  • Strong communication (verbal and written), customer service and interpersonal skills.
  • Ability to learn and operate new software and technology.
  • Detailed orientated with good time management and organizational skills.
  • Ability to multi-task.
  • Knowledge of HSBC’s products and services.
  • Knowledge of HSBC’s policies, practices, and procedures.
  • Previous customer service / banking industry experience an asset.
  • Ability to handle large volumes, tight turnarounds and multiple deadlines.
  • Some experience with conflict resolution required.
  • Ability to work independently.
  • Understands / speaks second language is an asset.

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