Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Participate in the timely and accurate completion of business processes and procedures
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
● 职位要求：
高中以上学历，一年以上相关工作经验
本科或同等学历者优先
熟练使用MS Office办公软件(Word, Excel, Outlook)，分公司软件及互联网
了解银行解决方案和流程，为客户提供建议
具有较强的行政、组织、计划和时间管理能力，能在动态的工作环境中独立工作
一个充满活力，勤奋，有效的影响力与can-do的态度，锻炼主动性，处理几个任务和不断变化的优先级
良好的沟通能力，具备丰富的客户经验，能够有效地与客户和相关团队进行沟通，包括口头沟通和书面沟通
● Requirements：
High School Diploma with over 1 year of relevant experience
Undergraduate degree or equivalent is an asset
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner