through setting performance objective targets and providing regular performance feedback, motivating CRR’s and supporting their career development while holding them accountable for their performance results.
providing coaching, guidance and mentoring to help CRR’s improve performance and provide effortless experiences to our clients. By creating and supporting an environment that encourages continuous improvement through the organization.
in coaching activities, including side by side coaching, call evaluations and silent monitoring. Working closely with the rest of the leadership team and other departments to achieve departmental and divisional goals.
by motivating and engaging your team toward their potential, as well as hiring and maintaining high potential individuals who drive the organization forward. In setting the right targets and priorities for your team.
through managing all aspects of a frontline team, including scheduling, performance management and other HR related matters.
through supporting excellent service for our clients while enhancing their overall experience. In identifying and supporting professional growth activities for your team that helps them learn and grow including facilitating training activities.
● 职位要求：
具有领导/激励高技能团队的能力，面对重大变化和不断增长的服务期望
较强的指导技能和对指导原则的理解
致力于员工的参与、发展和成长
具有适当的紧迫感
结果驱动和证明的能力，以超过目标
较强的表达、促进、人际关系和激励能力
具有创新的解决问题的能力和良好的判断力
熟悉金融服务业产品、服务、流程和政策，最好是共同基金，
具备分析情况、诊断问题、制定和实施创造性解决方案的能力
大专以上学历，2-5年主管或领导工作经验
必须精通英语和法语
成功完成CSC/IFIC课程是一项优势
● Requirements：
Proven ability to lead/motivate a highly skilled team faced with significant change and increasing service expectations
Strong coaching skills and understanding of coaching principles
Committed to employee engagement, development and growth
Driven in service with appropriate sense of urgency
Results driven and proven ability to exceed targets
Strong presentation, facilitation, interpersonal and motivational skills
Innovative problem solving abilities and a creative thinker with sound judgment
Strong knowledge of financial services industry products, services, procedures and policies ideally in mutual funds,
Ability to analyze situations, diagnosis problems, develop and implement creative solutions
Post secondary education and 2-5 years in a supervisory or leadership role
Proficiency in both English and French is mandatory