Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty.
Act as first level escalation for handling customer inquiries.
Maintain superior and courteous service to promote products and expand customer relationships.
Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Contribute to team-based approach in managing customer needs.
Actively participate and assist with all Bank promotional programs, sales targets and direct marketing initiatives.
Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
Actively refer customers to other areas of HSBC where appropriate.
Demonstrate Group capabilities.
Promote an environment that supports diversity and reflects the HSBC brand.
Ensure branch or work area is maintained in accordance with HSBC standards.
Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
● 职位要求：
中学毕业。
具有银行或相关行业客户服务或客户服务方面的工作经验。
专业的外表和态度。
具有团队合作精神，开发意识和销售能力。
良好的沟通(口头和书面)，客户服务和人际关系技巧。
愿意在当地社区移动。
能够学习和操作新的软件和技术。
具备汇丰银行产品和服务的基本知识。
熟悉汇丰银行的政策、惯例和程序。
能够同时处理多项任务，处理大量事务，扭转乾坤，完成多项任务。
● Requirements：
Secondary school graduation.
Demonstrated experience in banking or related industry in a customer service / client facing role.
Professional appearance and attitude.
Team player, development minded with ability to sell.
Excellent communication (verbal and written), customer service and interpersonal skills.
Willingness to be mobile in local community.
Ability to learn and operate new software and technology.
Basic knowledge of HSBC’s products and services.
Sound knowledge of HSBC’s policies, practices, and procedures.
Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines.