Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner
Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of • Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage
Practice to full extent of expanded scope with Professional Services, within your capability
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide optimal customer care
Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.
Provide timely and positive resolutions to customer needs and requests from other healthcare providers
Promote Pharmacy campaigns, programs and services as appropriate
● 职位要求：
具备推动和建立业务、以身作则和支持企业项目的能力
根据不断变化的计划快速确定活动的优先级
较强的口头和书面沟通能力
优秀的客户关系技巧和强烈的专业意识
较强的解决问题的能力，包括制定和执行行动计划的经验
有较强的个人计算机技能和制药系统知识
● Requirements：
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Proven ability to drive and build the business, lead by example and support enterprise programs
Prioritize activities quickly in response to changing initiatives
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment for all colleagues
Complete mandatory training and voluntary continuing education workshops, as needed