Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience;
As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank);
Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction;
Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities;
When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs;
As needed, schedule appointments following the process established by the caisse.