Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics;
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters;
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary;
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner;
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes;
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development;
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities;
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.