Considers questions from clients, performs necessary research and answers information requests or proposes adapted solutions and modifies client files.
Analyzes more complex or specific requests and directs clients to specialized contact persons depending on needs.
Enters information using current tools and systems and processes requests according to established timelines and productivity and quality standards.
Identifies opportunities to improve quality of service and current operations.
Compiles information and statistics on current operations, updates files and prepares reports at the request of the supervisor.
Conducts administrative activities of medium complexity in order to support team members (statistics, document management, simple writing, photocopying, receiving and sending documents, taking calls, etc.).