● 招聘职位： 客户服务协调员（Coordonnateur service à la clientèle）
● 工作内容：
Understand and be knowledgeable of BEST operational standards, and monitor service area performance against these standards;
Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, and service area scheduling;
Review weekly MAP and CommPak and support communication of change to service areas;
Help incorporate sales information to drive sales for your given area of responsibility, which includes all frontline features, fixtures, and jewelry;
Resolve customer-service issues, escalating and informing your Assistant Managers of any customer concerns, feedback, or complaints;
Ensure that service areas are properly maintained and “Ready for Business”;
Oversee the Fitting Room process, which includes spot checks for merchandise buildup, supporting the fitting room during high traffic periods, ensuring that goods are returned to the sales floor from the fitting rooms, and ensuring that merchandise is properly tagged, hung, and sorted as per standards;
Be responsible for everything the customer “sees and hears” from a maintenance perspective.