Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty.
Act as first level escalation for handling customer inquiries.
Maintain superior and courteous service to promote products and expand customer relationships.
Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.
Actively participate and assist with all Bank promotional programs, sales targets and direct marketing initiatives.
Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
Promote an environment that supports diversity and reflects the HSBC brand.
Ensure branch or work area is maintained in accordance with HSBC standards.
Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.